Support & Contact

How to Reach Us

All official correspondence and inquiries directed to Novatrix S.R.L. may be submitted through the designated communication channels listed below. It is requested that all communications be composed in a clear and concise manner to facilitate prompt and accurate processing of each inquiry.

Electronic inquiries are to be submitted via the official email address: [email protected]. This channel is monitored by authorized personnel during standard business hours, and all messages received through this address are logged and assigned for review in accordance with established internal procedures.

Written correspondence and formal documentation may be directed to the registered administrative address of Novatrix S.R.L., as specified below:

It is advised that all postal submissions include a return address and relevant reference information to ensure proper identification and routing of the correspondence upon receipt.

Customer Support

Customer support services are made available to all registered users of the platform operated under the domain fastpay-casino.us.com. Support requests are processed in accordance with established service protocols designed to ensure equitable handling of all submitted inquiries.

Upon submission of a support request, an acknowledgment of receipt is issued to the user through the contact channel utilized. Each inquiry is subsequently assessed, categorized, and assigned to the appropriate department or designated personnel responsible for resolving matters of the relevant nature.

Response times are governed by the complexity and category of the inquiry submitted. Standard inquiries pertaining to account management, transaction status, and general platform usage are addressed within a period not exceeding forty-eight (48) business hours from the time of receipt. Inquiries involving technical matters or those requiring escalation to specialized departments may be subject to extended processing periods, during which the user will be notified of the anticipated resolution timeline.

It is required that all support requests include the following information to facilitate accurate processing: the registered account identifier associated with the inquiry, a detailed description of the matter being reported, and any relevant documentation or reference numbers that may assist in the investigation of the matter.

Support services are conducted exclusively in written form through the designated channels identified in the preceding section. Verbal communication channels are not made available at this time. All interactions between users and support personnel are recorded and retained in accordance with the applicable data management policies of Novatrix S.R.L.

Users are advised to refrain from submitting duplicate inquiries, as multiple submissions pertaining to the same matter may result in delays in the processing of the original request. In circumstances where a response has not been received within the applicable response window, a single follow-up inquiry may be submitted, referencing the original correspondence for identification purposes.

Novatrix S.R.L. is committed to ensuring that all customer support interactions are handled with impartiality, professionalism, and in full compliance with the regulatory obligations applicable to the operations conducted through the fastpay-casino.us.com platform.